TS
Thasha S

1 reviews | Active since Mar 2015

17 Mar 2015, 09:48

PATHETIC SERVICE FROM BUDGET AND LACK OF ATTENTION

Good Day<br> On 25 Feb 2015 i had called Budget to reinstate my insurance of my vehicle with them. The consultant was very helpful and friendly and i was quite satisfied with my service UNTIL my debit orders ran off from my account. I had arranged with her for the activation fee to be deducted in a 3month cycle (R110 per month) of which she had confirmed but when the debit order had gone off the entire R330-00 had been deducted. I have since then till now not had any joy with my query. I got told the manager would contact me within 5 minutes on the evening of 25 February it is now the 17th March 2015 and its still taking the manager 5 minutes to contact me back. I am totally disappointed in the Budget service to their clients and i am an existing client of theirs before reinstating my policy of which i will now cancel and move to a more professional service provider that pays attention to detail and i will let people know not to use such pathetic companies in future.

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Replies (1)
Budget Insurance
Budget Insurance's reply17 Mar 2015, 11:47
Official
Hello Thash181982,

We acknowledge receipt of your complaint.

Please accept our sincere apology for the inconvenience this has caused.

The service failures pertaining to your matter will be investigated and addressed on an internal level.

We confirm that our Customer Relations Specialist has been in contact with you and the matter has been resolved to your satisfaction.

Please do not hesitate to contact our Customer Relations Specialist should you require any further assistance.

Enjoy the rest of your day.

Kind Regards
The Budget Insurance Team.