Pathetic service

I have an insurance with this company and i must say how can a company be operative if you have to phone them 15 times and still get no response. I am trying to resolve a matter and every time i am phoning they are putting me to the department that the phone keeps ringing.I sent numerous call backs and still no response.Its strange when they want to sell you a policy then they have the ability to phone you a 100 times...I got a good mind of cancelling my policy with this company .