1 reviews | Active since Feb 2018
PATHETIC SERVICE
I phoned budget to get a insurance quote for 2 vehicles. The consultant that helped me was yawning over the phone for the whole 1hour and 30 minutes on the phone. I was stupid enough to accept the quote after this terrible consultant helped me. I specifically asked him not to put me on any of their marketing lists. The next morning at 07:30 a sales consultant phoned me, trying to sell me a product. I, VERY POLITELY, requested that he takes me off this marketing list, then he hung up in my ear. This made me very angry, of course. I phoned Budget at 08:00 and requested to speak to a manager, the consultant told me that she can not transfer me to their manager, she will ask the manager to call me, the manager still did not call me (3 days later). This is pathetic!! The service at Budget is as good as a government institution!! I wish I have read the reviews before making the mistake of getting a policy with them.
We are so sorry to hear about your service experience and would like to apologise for the service you've received.
Our service team will make contact with you tomorrow to assist.
Kind Regards,
The Budget Team.
We are so sorry to hear about your service experience and would like to apologise for the service you've received.
Our service team will make contact with you tomorrow to assist.
Kind Regards,
The Budget Team.
We have investigated your concerns as dressed in your complaint and contacted you to discuss our findings.
As requested, we will be in contact with you at a time more convenient for you and we would also like to take this opportunity to apologise for the service you received,. The behavior from our side was not acceptable and we will address the service failures on an internal basis.
Kind Regards,
The Budget Insurance Team.
We have investigated your concerns as dressed in your complaint and contacted you to discuss our findings.
As requested, we will be in contact with you at a time more convenient for you and we would also like to take this opportunity to apologise for the service you received,. The behavior from our side was not acceptable and we will address the service failures on an internal basis.
Kind Regards,
The Budget Insurance Team.
