PATHETIC SERVICE BUDGET HOUSEHOLD INSURANCE

I submitted a claim (Reference Number: ***) under my Budget Household Insurance policy over a month ago, yet to date nothing has been processed. Instead, my claim was cancelled without any communication or consent from me, despite Budget Household Insurance advertising a 24–48 hour response time.

Despite multiple follow-ups and calls, I continue to receive excuses and no resolution. When I miss just one premium, I am contacted repeatedly, but when a valid claim is submitted, there is no urgency, no accountability, and no service.

This raises serious concerns:

Will the same treatment be given if this claim had been lodged by a white customer?

Does this conduct comply with NFOSA standards? What does the Consumer Protection Act say about false advertising and the rights of consumers?

This ongoing delay has caused significant inconvenience and financial burden, yet there seems to be no concern from the insurer.

Budget Household Insurance – is this how policyholders are expected to be treated?

#HelloPeter #BudgetHouseholdInsurance #PoorService #ConsumerRights #InsuranceFail #NFOSA #Accountability #SouthAfrica