Pathetic Service

I had an accident on 1 July 2024 and explained to them what happened and they said they will take the car to their assesses on a roll back as it was not safe to drive it. They repaired the body of the vehicle , however they never looked at the suspension even after explaning to them, and that was also the reason why we couldn't drive in the first place. So i went to pick up the car and took it for a test for a drive and noticed the suspension was not stable and needed to be repaired. So i contacted Budget insurance and they said they never quote for it. So this means they ignored my request to repair the suspension and after contacting them about it, they said that the "suspension damage" was not part of the accident. I wonder how they came to that conclusion because the impact of the accident was on the right front tyre. So i contacted them and they asked to send a quotation , which i did and was sent a on 1 August 2024. I had no response until the 16 August 2024, where they asked to reassess the vehicle, and that too after numerous phone calls and emails to them. So in the meantime i had no access to any vehicle, and the courtesy car had to returned , so i had no choice to repair the car myself with the hope that my Loyal Insurance company will reimburse me. I needed my vehicle because of work and family committments . On the 21 August 2024, they are declining to pay for repairs to the suspension because they say they cant prove that it was damaged as a result of the accident. So they never even assess it and they making this assumption. I think this totally unfair and unacceptable .