Pathetic Service and Tacky Agents

I Called in this morning to cancel my short term cellphone insurance, I was assured that I would get an email confirming the cancellation from Leticia. I waited and an hour later no response. <br> <br> I then called again and spoke to a disinterested Chelsea in the value added product department who assured me that she would ensure I get the email <br> <br> It is now 02:27 ****ing o'clock and still no email. What happened to service? What happened to TCF? The service in this country is bad enough but a simple email cannot be sent to me? ***!! I want a written confirmation in writing to say my policy is cancelled and I want the last date of my contribution. I have been a valuable customer and this is the service I receive? I want feedback ASAP and ensure your *********** agents are dealt with!! #BudgetInsurancePatheticService