Pathetic service and dodgey pane beaters from Budget insurence

I was involved in an accident on 17 August 2019 and reported it immediately. I supp**** all the information required including the police case number. However Budget failed to process my claim because they could not get a police report. I had to go to the police station to get the police report and email it to them. The claim was only approved on 28 August 2019 and my car sent to their preferred repairer. Fast forward to 02 October 2019 the repairer has not yet fixed my car he says he is waiting for parts!!!!! We are taking about a 2015 VW polo. I have been promised a call more than 3 times since yesterday but no one has called me let alone solve my problem. Is that what one gets for paying R1800 in insurance without fail???? Is that the norm or is it an exception? if its the norm with Budget please count one client out of your door and I hope many others will follow me out of Budget insurance. If its an exception what is Budget doing to assist me get my car back and in good order? or provide me with a car to use while you are "waiting for parts". Or what are you doing with the pathetic service that your repairer TECHNISPRAY 3 JACARANDA AVENUE CNR DUIKER STREET LENASIA 1827

You are certainly reaping us off using ***** pane beaters that don't even have a website in this day and age. I WANT MY ISSUE RESOVED NOW!!!! I HAVE EVEN PAID AN INSURANCE INSTALED WITHOUT THE CAR FOR MORE THAN A MONTH