Pathetic service

Hi Once again I have a problem with Budget insurance, on Sunday 23 October 2022 my wife and I broke down between Underburg and Kokstad. Due to electricity issues there was absolutely no signal at my location. A motorist stopped to assist and offered to call my son once he got to a place where he could get signal which he successfully did. My son then contacted Budget on my behalf,they refused to assist him and requested to speak to me the owner of the vehicle after explaining there was no signal at my location. After several hours I managed to get T towing at a cost of R6000.00 from Pinetown to help my wife and I. Im now trying to get them to assist me and all I get is the run around as usual. Being put on hold and empty promises of being called back. They delay in debiting your account or contacting you about late payment. Wish they could put the same amount of effort when it comes to actually assist their clients when needed.