Pathetic service

It’s unfortunate that I must rate with a one star and not zero stars. Where do I even start?

1. The service is so poor. Long response times via emails. 2. They debit incorrect amounts from your bank account and when you query, they take ages to respond as if it is your fault. 3. Their app is delayed with the self assessment and even though you do it on time, it takes longer to reflect on their side. In this event, your premium goes higher and it’s a mission to have them credit your account.

Overall I would never recommend this insurance company to anyone. I had two cars insured with them and the experience was the same. Time to browse around for another reputable insurer.