Pathetic service

Hi Once again I am disappointed with the service that I have received thus far from my so called insurance company Budget insurance. Since the 13 October 2022 I've received terrible service/support or assistance from this company. Today like any other day that I've tried to conclude this matter they have promised to call me back but never do. I don't think as a loyal customer I deserve to be treated this way. Let me be late with my premium then I get all the attention. I'm now thinking of seeking legal advice. Regards Mr Gatvol