Pathetic service.

If I could give zero stars, I would. Probably one of the worst companies I have ever dealt with in my entire life. Pathetic doesn’t even begin to describe the level of service I experienced. It honestly felt like they would do absolutely anything possible to stall the process and avoid paying out — even when it was blatantly clear that their client was in the wrong. From the very beginning, they made the entire process unnecessarily long and frustrating when it came to accepting the information regarding the accident their client caused. At one point they claimed they had been trying to call me multiple times to hear my side of the story, saying that no one was answering. Meanwhile, they had the wrong number the entire time, despite my correct contact number being clearly stated in all the documentation provided to them. I still have absolutely no idea where they even got the random number they were calling. They also refused to accept my incident report for no valid reason whatsoever. On top of that, they asked for photos of the accident about five different times, even though I had already sent every single photo and document they requested within the first few days after the accident happened. It genuinely felt like they were deliberately asking for more and more information in the hope that I would become so frustrated that I would eventually just give up on the claim. After three full months of this completely unnecessary back-and-forth, the claim was finally accepted. But even then, they still did not pay out the full amount. Their explanation for this was: “But you were also driving.” Which is honestly one of the most ridiculous justifications I have ever heard. I was completely stationary when their client reversed directly into me. The accident was entirely their client’s fault. So now, after months of dealing with delays, repeated requests for the same information, and complete incompetence, I am still being forced to pay a substantial amount out of my own pocket. All because of their absolutely unacceptable, unprofessional, and shockingly poor handling of this claim. This entire experience has been beyond frustrating and completely unacceptable.