TN
Thule N
1 reviews | Active since Nov 2020
01 Nov 2024, 13:40
Pathetic service
Extremely poor service they are failing to resolve my case since 1 October I took my car for the aircon repairs and i want my car back they keep on telling me stories, actually they don't care at all, they don't even bother to contact me and refusing to respond when i ask for my car back fixed or not fixed.
Helpful (0)
Replies (11)0
Replies (11)
Budget Insurance's replyOfficial
01 Nov 2024, 13:46Hi Thule
We are disappointed to hear about your service experience.
Kindly be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We are disappointed to hear about your service experience.
Kindly be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
Budget Insurance's reply01 Nov 2024, 13:46
Official
Hi Thule
We are disappointed to hear about your service experience.
Kindly be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We are disappointed to hear about your service experience.
Kindly be advised that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
TN
Thule N's updateReviewer Update
01 Nov 2024, 13:54I have waited enough now can i get my car back, this is costing me a lot as i have to uber around me my kids this is really a strain to me.
TN
Thule N's update01 Nov 2024, 13:54
Reviewer Update
I have waited enough now can i get my car back, this is costing me a lot as i have to uber around me my kids this is really a strain to me.
TN
Thule N's updateReviewer Update
01 Nov 2024, 13:58I have waited enough now can i get my car back, this is costing me a lot as i have to uber around me my kids this is really a strain to me.
TN
Thule N's update01 Nov 2024, 13:58
Reviewer Update
I have waited enough now can i get my car back, this is costing me a lot as i have to uber around me my kids this is really a strain to me.
Budget Insurance's replyOfficial
01 Nov 2024, 14:03Hi Thuli
The matter has already been escalated, and our claims department will be in contact with you.
Kind regards,
The Budget Team
The matter has already been escalated, and our claims department will be in contact with you.
Kind regards,
The Budget Team
Budget Insurance's reply01 Nov 2024, 14:03
Official
Hi Thuli
The matter has already been escalated, and our claims department will be in contact with you.
Kind regards,
The Budget Team
The matter has already been escalated, and our claims department will be in contact with you.
Kind regards,
The Budget Team
TN
Thule N's updateReviewer Update
01 Nov 2024, 15:08The claims department has not contacted me as yet and i am afraid the time is really not on my side as we are approaching another 4th weekend with no car.
TN
Thule N's update01 Nov 2024, 15:08
Reviewer Update
The claims department has not contacted me as yet and i am afraid the time is really not on my side as we are approaching another 4th weekend with no car.
Budget Insurance's replyOfficial
01 Nov 2024, 15:55Hi Thule
A follow up email has been sent to our claims department.
Kind regards,
The Budget Team
A follow up email has been sent to our claims department.
Kind regards,
The Budget Team
Budget Insurance's reply01 Nov 2024, 15:55
Official
Hi Thule
A follow up email has been sent to our claims department.
Kind regards,
The Budget Team
A follow up email has been sent to our claims department.
Kind regards,
The Budget Team
TN
Thule N's updateReviewer Update
04 Nov 2024, 09:27Hi Budget Team
The whole month of October passed and now in November with no help from you. The sad part is you do empty promises, your everyday response to me when i contact you is that you are still busy with my case and you will contact me and you don't. I WANT MY CAR BACK FIXED OR NOT FIXED I REALLY WAITED ENOUGH NOW!! I CANNOT WAIT ANYLONGER!!
The whole month of October passed and now in November with no help from you. The sad part is you do empty promises, your everyday response to me when i contact you is that you are still busy with my case and you will contact me and you don't. I WANT MY CAR BACK FIXED OR NOT FIXED I REALLY WAITED ENOUGH NOW!! I CANNOT WAIT ANYLONGER!!
TN
Thule N's update04 Nov 2024, 09:27
Reviewer Update
Hi Budget Team
The whole month of October passed and now in November with no help from you. The sad part is you do empty promises, your everyday response to me when i contact you is that you are still busy with my case and you will contact me and you don't. I WANT MY CAR BACK FIXED OR NOT FIXED I REALLY WAITED ENOUGH NOW!! I CANNOT WAIT ANYLONGER!!
The whole month of October passed and now in November with no help from you. The sad part is you do empty promises, your everyday response to me when i contact you is that you are still busy with my case and you will contact me and you don't. I WANT MY CAR BACK FIXED OR NOT FIXED I REALLY WAITED ENOUGH NOW!! I CANNOT WAIT ANYLONGER!!
Budget Insurance's replyOfficial
04 Nov 2024, 09:36Hi Thule
We have escalated your query to the relevant department for further assistance.
Kind regards,
The Budget Team
We have escalated your query to the relevant department for further assistance.
Kind regards,
The Budget Team
Budget Insurance's reply04 Nov 2024, 09:36
Official
Hi Thule
We have escalated your query to the relevant department for further assistance.
Kind regards,
The Budget Team
We have escalated your query to the relevant department for further assistance.
Kind regards,
The Budget Team
TN
Thule N's updateReviewer Update
04 Nov 2024, 09:38Hi
But i am not getting any assistance what should i do? wait another month?
Regards,
But i am not getting any assistance what should i do? wait another month?
Regards,
TN
Thule N's update04 Nov 2024, 09:38
Reviewer Update
Hi
But i am not getting any assistance what should i do? wait another month?
Regards,
But i am not getting any assistance what should i do? wait another month?
Regards,
Budget Insurance's replyOfficial
04 Nov 2024, 09:48Hi Thule
You will receive a callback from our warranty department.
Kind regards,
The Budget Team
You will receive a callback from our warranty department.
Kind regards,
The Budget Team
Budget Insurance's reply04 Nov 2024, 09:48
Official
Hi Thule
You will receive a callback from our warranty department.
Kind regards,
The Budget Team
You will receive a callback from our warranty department.
Kind regards,
The Budget Team
TN
Thule N's updateReviewer Update
04 Nov 2024, 09:52Feedback timeframe please. i am really tired of your empty promises
TN
Thule N's update04 Nov 2024, 09:52
Reviewer Update
Feedback timeframe please. i am really tired of your empty promises