Pathetic Service

A week after i collected my car from the panel beater i recieved a call from a representative from Budget Insurance who was conducting a survey on my overall experience from the claim right to the repairing of the car. Overall I gave Budget a good review on my experience but now i'm living to regret that. After we completed the survey i advised the Agent that the VW sign/logo on the back boot door was missing. He assured me that he'll arrange for someone to contact me who will facilitate the replacement. Indeed a week later someone called who claimed to be assisting with the facilitating of the replacement logo with the panel beater. when i asked him if i should contact the panel beater, he told not to worry he'll do everything on his end that i should wait for the panel beaters to contact me. That was 2 weeks ago and to this day i never heard from Agent or the panel beater. it now a month later since the first engagement which was with servuy guy. I'm extremely dissapointed with the appalling service i'm getting.