Pathetic service!

Good Morning, I registered with Budget insurance on the 22 July. Premiums went off, I added a tracker service via Budget insurance. The 22nd July the tracker company Netstar said they will contact me to install the tracking device. Its been a week now ad no call back. I've been calling them daily and they keep on saying they will escalate it and get back to me before close of business. Yesterday I spoke to them again and i just had it. They debited my account for 2 Premiums but still no device has been installed. When i call netstar they say that they dont debit my account budget insurance does. Ive emailed and called budget no response. Im going back and forth paying for service i didnt even get! im on the verge of moving to a new insurance. Before you sign up they call you twice day and when you sign up the aftersales sucks. going from pillar to post with no joy!