TN
Tuletu N
1 reviews | Active since Dec 2014
14 Apr 2026, 13:14
PATHETIC PATHETIC PATHETIC PATHETIC SERVICE
Extremely Disappointed with Budget Insurance (Household Insurance)
I submitted a claim for the replacement of my bed on 16 March 2025, and to date, nothing has been processed.
Two weeks ago, I posted here on HelloPeter and received a response saying a consultant would contact me — that never happened.
On Monday, I spent over an hour on the phone being transferred between multiple consultants, with no resolution. I was eventually told that the consultant handling my claim would call me back. That call has still not happened.
This is unacceptable. Budget Insurance is clearly failing to meet its advertised turnaround time of 24–48 hours, which now appears misleading.
What is even more concerning is the lack of proper consumer support. The Consumer Protection Act exists to protect us from exactly this kind of poor service and delays, yet there seems to be no real accountability. In addition, the National Financial Ombud Scheme (NFO) does not seem to be effectively assisting consumers, as their processes and response standards are disappointing.
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Replies (4)0
Replies (4)
Budget Insurance's replyOfficial
14 Apr 2026, 13:24Hi Tuletu,
we’re extremely sorry for the prolonged delays and lack of follow‑up on your claim. We understand your disappointment and acknowledge that this has not met our expected service standards. Your concerns are taken seriously, and we would like to escalate this matter urgently for resolution.
Kind Regards,
The Budget Team.
Budget Insurance's reply14 Apr 2026, 13:24
Official
Hi Tuletu,
we’re extremely sorry for the prolonged delays and lack of follow‑up on your claim. We understand your disappointment and acknowledge that this has not met our expected service standards. Your concerns are taken seriously, and we would like to escalate this matter urgently for resolution.
Kind Regards,
The Budget Team.
TN
Tuletu N's updateReviewer Update
14 Apr 2026, 13:30I must express my frustration that this is the same response I received two weeks ago. This repeated, generic reply is becoming systematic and does not address the actual issue or provide any concrete resolution.
I am still without progress on my claim, and there has been no clear communication, accountability, or turnaround provided. An apology without action does not resolve the matter. This matter has already been escalated previously, yet there has been no meaningful outcome. I expect urgent and tangible resolution. YOUR SERVICE IS PATHETIC AND FALSE ADVERTI*****T
TN
Tuletu N's update14 Apr 2026, 13:30
Reviewer Update
I must express my frustration that this is the same response I received two weeks ago. This repeated, generic reply is becoming systematic and does not address the actual issue or provide any concrete resolution.
I am still without progress on my claim, and there has been no clear communication, accountability, or turnaround provided. An apology without action does not resolve the matter. This matter has already been escalated previously, yet there has been no meaningful outcome. I expect urgent and tangible resolution. YOUR SERVICE IS PATHETIC AND FALSE ADVERTI*****T
Budget Insurance's replyOfficial
14 Apr 2026, 13:48Hi, we understand your frustration and acknowledge that our previous responses did not result in the action you were promised. We sincerely apologise for the continued lack of progress and communication on your claim , this is not acceptable. Your matter will be escalated to management.
Budget Insurance's reply14 Apr 2026, 13:48
Official
Hi, we understand your frustration and acknowledge that our previous responses did not result in the action you were promised. We sincerely apologise for the continued lack of progress and communication on your claim , this is not acceptable. Your matter will be escalated to management.
TN
Tuletu N's updateReviewer Update
14 Apr 2026, 13:55 While I acknowledge the apology, I must express that this matter has been ongoing for an unacceptable period with no tangible progress, no direct communication, and no resolution.
Please note that stating the matter will be “escalated to management” is not sufficient at this stage. I require the following urgently:
- The full name and direct contact details of the manager responsible for this escalation
- A confirmed, binding timeline for resolution of my claim
- A clear update on the current status and exact reason for the continued delay
The ongoing lack of action, communication, and accountability is causing significant financial and emotional distress. This matter now requires immediate and decisive intervention, not further delays.**PATHETIC PATHETIC PATHETIC PATHETIC** SERVICE ***POOR PATHETIC***
TN
Tuletu N's update14 Apr 2026, 13:55
Reviewer Update
While I acknowledge the apology, I must express that this matter has been ongoing for an unacceptable period with no tangible progress, no direct communication, and no resolution.
Please note that stating the matter will be “escalated to management” is not sufficient at this stage. I require the following urgently:
- The full name and direct contact details of the manager responsible for this escalation
- A confirmed, binding timeline for resolution of my claim
- A clear update on the current status and exact reason for the continued delay
The ongoing lack of action, communication, and accountability is causing significant financial and emotional distress. This matter now requires immediate and decisive intervention, not further delays.**PATHETIC PATHETIC PATHETIC PATHETIC** SERVICE ***POOR PATHETIC***