Pathetic Insurance Provider

Pathetic service. My partner and I met in an accident 5th December. We claimed on the 6th. We received no communication and had to keep calling Budget Insurance. We finally had a consultant and then stopped hearing from him all of a sudden. When we called Budget Insurance again, we were told that said consultant has been on Sick Leave. How is that our problem? There should be back up's in place. Today is the 5th of January and our car still sits in our garage in the same condition it was a month ago. Very disappointing. If there was an option for 0 stars, I would select it.