Pathetic customer service

So..I had a fender bender a few weeks ago..did the right thing reported it..and informed budget...they then went quite for a week or so...and was informed athat my car must go to a panelbeater in greenstone....I stay in alberton....I asked budget ..if there is any closer panelbeaters...no responce...I then got a email from a diff panelshop...don't know who these ppl are...I then asked budget seeing as they are ducking and diving..if I am allowed to send the 3rd party my own pvt quote I got MYSELF..NO RESPONCE FROM BUDGET...

I THEN THRU MY TOYS OUT...NO RESPONCE...I then asked seeing as at every roadblock ..these idiots metro police wants bribes or give me a fine for the cracked windshield..no responce from budget

I then informed them of my intention to cancel them..I all off a sudden got a call that a assessor will come out..this is almost 4 weeks later...I told him to get stuffed ..

Your service sucks..and will be ending your services month end...who do u think is going to pay these fines for the cracked windshield