Pathetic customer service

I called in wanting roadside assistance from budget. Operator asked me for my location and I told her the province, companies next to me as well as the road my car had a breakdown and this was at 3:30 pm. Tow truck company only got to my location at 6:45 pm. Apparently the insurance company provided the towing company with the wrong address. Next thing we took the car to the nearest dealership only to realise the address given to us is a private resident. The other address given to us was also a private resident. After continuously calling budget trying to figure out what the next step should be, it decided to take the vehicle to the towing company's yard. Call centre operator was uninformed about the product that I had chosen. I was told I had to organise my own transportation or accomodation and that I wouldn't be reimbursed for it and this was at 9PM. Living almost 100km from home, I pleaded with the towing company owner to take me home and that I'd pay him for it and I only got home at half past 12. I was stranded on the highway without any water, food or shield from the sun or garage in sight. Does budget really care about its customers or only their money and doing providing quality service for their customers and please don't get me started on the below subpar standards of your call centre operators. Dismal experience it was