Pathetic claims section

the claims department is absolutely useless. their process to submit a claim for damage to a vehicle is to upload pics . Done this and a claim was the registered for repairs to a tail light which is NOT BROKEN. the concern is the chain approved something to be fixed which is not broken. Logged a complaint to the Dispute section, who agreed that the person making the decision looked at the wrong side of the vehicle on top of it. THIS WAS HAPPENING IN NOVEMBER 2024. I then followed the repair issue up with the section a day or two ago. They have ""no record" of the complaint to the Dispute section, not my problem. Yesterday, 8/1 i asked that the Manager contact me re this bolls up. Nisah-Manager phoned late yesterday afternoon, as I was on the road I asked her to contact me an hour later, to which she agreed. WELL, IT IS 14:15, 9/1 not a call back at all. The service of this service provider has been getting worse over the years, to a point where blind officials are making decisions which is not vetted by anyone. The snext step is a complaint to the office of the CEO