Pathetic claims processes(Waiting for almost two months for my sunroof window to be repaired)

WOW!!!!!!!! What appalling service i received from Budget Business Insurance. My claim was registered with Budget on the 28 of June this year for a damaged sunroof window. My vehicle is yet to be repaired!!!!!

To make matters worse, i am being pushed from pillar to post and non of the consultants is responding to my email.

I would like my vehicle to be repaired with Original Mercedes parts!!!

I asked my niece to take my vehicle to Fleet VIP Solutions yesterday, 14 September 2022. Firstly i had to email them to confirm appointment and they said yes bring the vehicle.

When they took the vehicle they were not aware what was going on. I had to send the appointment letter they gave me to them.

Then they said they still don’t have the part but they made the appointment. They said it will take another 4 weeks. They were not aware that I paid 50% excess fee to order part don’t know what practice that is.

Here’s my dilemma and frustration with useless Budget Insurance. Still, my vehicle is not fixed. After I requested you to pay the Mercedes quote i sent you. You went for a cheap solution that could not deliver.

It is clear you don’t care a damn and I am at the point of approaching the ombudsman. To make matters worse my niece tells me how ***** the place looks and I had that suspicion in my dealings with them over phone and requests to pay 50% excess fee upfront.

Can you please get my money back and appoint a more reputable service provider? Or pay the mercedes quote i gave you and i fix my car myself.