1 reviews | Active since Jul 2016

19 Jul 2016, 09:25

PATHETIC CLAIM SERVICE

<p>I have been waiting on my cellphone claim to be processed since the 27/06/2016, firstly on top of everything else I have never been cotnacted by a claims consultant to advised the progress of my claim , I need to be the one that always needs to follow up on the matter. I have aready made an excess payment and I was advised that my pjhone will be delivered by Monday the 18th , I am still waiting , when i called they state that thet have not received the excess which i deposited it on the 14th of June. I will be cancelling this policy as this is not the treatment that a paying client can tolerate.</p>

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Replies (1)
Budget Insurance
Budget Insurance's reply19 Jul 2016, 10:11
Official

We acknowledge receipt of your complaint.

Kindly respond to the email that was sent to you together with the copy of the proof of payment for the excess in order for us to escalate the matter for a speedy resolve.

Please accept our apology for all the frustration and inconvenience caused.

Trust to hear from you soon

Kind Regards

The Budget Team