Pathetic

I am currently very upset and am ready to take this to a higher platform which includes social media. Delini Naidoo has been trying everything in her power to do what she can but it seems,like me, she is getting the run-around regarding this claim.

Firstly as a company you need to take some responsibility and accountability for the actions of your suppliers. This problem that I am currently sitting with is as a result of negligence from one of your suppliers. I did not create this problem.

Secondly, you have sent out two assesors to evaluate the problem, the second assessor doing a brilliant job by also picking up that the first time the plumbers came out the geyser was supposed to be replaced and not only a pipe fixed, then a second plumber gets sent out to verify if what the assessor says is true and he goes and LIES on the report. He claims that he told my husband about vacuum breakers that needs replacing, he also claims that my husband says that we will fix and replace in our private capacity which is a bunch of BULL as this was never communicated to him. This man came with the impression that he needs to fix a leaking pipe, he then proceeded to take photos and requested the previous plumbers telephone number which we provided. He also said that he will be taking the pics so that a decision can be made. I have had TWO plumbers at my house and none seems to know what they are doing, BUDGET INSURANCE what is going on?

Its been months since the first plumber has been there and messed the roof tiles and my “IN-HOUSE WATER FEATURE” just seems to be growing and getting worse as the rains seems to be increasing. My ceiling at this very moment has started sagging and will probably collapse one of these days. Ever since the report from the second assessor has been received the main focus has been my geyser, PEOPLE I have water running like an open tap into my room, I have buckets catching water towels soaking up water and you are still wasting my time with more reports and more plumbers and more assesors? THIS is not on. I did not create this problem and I want answers and solutions by 16:00 this afternoon or this will go viral. I am tired of having to phone after everybody on a daily basis in order to get YOUR problem sorted. THIS PROBLEM WAS NOT CAUSED BY ME YET IM BEING TREATED AS SUCH. Whats even more ridiculous is now im requested to get quotations on damages and forward it to you. REALLY!! I feel sorry for Delini because this woman does not even know what answers to give anymore.