over Two week wait for first claim feedback

I Lodged my first ever vehicle accident claim with budget and am still waiting for feedback on the claim. I got questioned with regards to my previous insurance history and got told my premium was too low. I have no vehicle and am waiting for claim approval from them for over two weeks now. I get questioned as if I was a **** with regards to insurance history and have sent all the details through to budget as required. It seems as if a reason to reject my claim is being searched for by the company which is not fair. This is my first ever claim and I am very unhappy about how budget is dealing with this. I followed up yesterday and got told I would get feedback by today. I got a call today advising that administration was still being done and they would follow up with me tomorrow.