NB
Natalie B

1 reviews | Active since Apr 2014

07 Feb 2018, 09:55

OVER DEBITED, WAITING FOR REFUND

I had 4 debit orders go off my account around R600 more that what should have. Why should i as the client have to continually call to follow up and why does Budget need my bank statements, you can clearly see that you debited my account 4 times so why must i be put out and have to pull bank statements. I would like my money reimbursed ASAP do Budget not understand that some people live to the last cent and now I have to wait for MY money that was taken out of MY account without my authorization. NOT ACCEPTABLE AND DISGUSTING.

0
Replies (3)
Budget Insurance
Budget Insurance's reply07 Feb 2018, 11:21
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply07 Feb 2018, 11:45
Official

Update:

One of our Customer Relation Specialists attempted to contact you, without success and a detailed message was left on your voice mail.

We confirm that the refund was already processed and we apologise for the inconvenience this has caused.

Kind Regards,
The Budget Insurance Team.

NB
Natalie B's update22 Feb 2018, 12:03
Reviewer Update
Budget you actually infuriating. Still no feedback on my refund and i have had an issue with my windscreen excess which has NOT been updated with Glassfit. I want this sorted this is actually NOT acceptable and quite frankly disgusting service. Why do i have to waste my own time following up and running around after you???