Over 2 months in claim process - Bad customer service

Bad customer experience with a claim that had taken 2months due to incompetence from claim department and dispute department. 5months payment of premium and during a claim for a devices I was only told to look up for my device on takealot website without any quotation and the referenced devices was wrong on that didn’t match my own in terms of specifications and value . Case referred to dispute and worse they switching me on and off with no response to email nor calls over delays when place on hold. This has been going on over 2 months and yet monthly premiums are debited . I last wrote a review here about that case 28days ago and I was contacted to verify and get assistance or seem not to help as they keep playing me as customer which makes me regret taking their policy. My last point is my lawyers which i have already reported to .