Outstanding service by Mtombizodwa Mabena,at Budget Insurance

So I'm a regular reviewer at Hello Peters because its the best place to be heard.

Today, I noticed a higher premium went off my bank account. Upon closer investigation, I found that this was the second month! I insure my small car with Budget, and have paid my premium without any claim for over a year now. If anything, I was expecting a lower premium, but instead I got a higher premium. I was so angry that I decided to call Budget insurance. When I called their number, a bot picked the call. That made me angrier, and then my call was transferred to a guy. His tone made me angrier and I decided to immediately lodge a complaint at the Ombudsman for Short-Term Insurance. While I was holding my phone, opening the website for the ombuds, the guy transferred me to another person, but this time around to Mtombizodwa Mabena. She goes on to first wish me happy women's day, then proceeds to assure me that whatever it was, that she would resolve it if she can. Just her tone of voice and her self confidence in her capacity made me listen. She took me line by line, trying to understand my rushed angry sentences. This lady answered all my questions, provided clarity and clarified all my questions. By the time she was done, I told her that I would like to review her service on hellopeter. I think Mtombizodwa has the best client relationship manner, there was no arrogance or rush in her tone, I could feel that she was there listening to my rantings. Because it's good to call out poor service, I today recommend Mtombizodwa of Budget Insurance as the best representative of that company in my experience. Thank you girl, you are 100% in human relation positions. You are human and you treat your clients like humans too. You knew I was very upset, but you didn't let that floor you, instead you came in with confidence and assurance to do your best. Many thanks.