Out of Budget insurance

I am appalled at the level of service that I received from Budget insurance or the lack thereof. My first ever claim or attempt at a claim was a year ago where my car got broken into. I immediately report it to saps and proceeded to contact Budget i was told that it would be cheaper for me to replace the glass on my own. I got quoted R1600 access when i called the glass company Budget was going to send me to enquired what it was going to cost privately and to my surprise the price was R1600. My colleague had a incident where a child drove into her parked car with his bicycle. Budget told her to resolve this issue with the Childs parent to pay and then fix it on her own??? Is it just me or do I see a trend here??? There was an incident in the parking lot where i accidentally hit a car I reported it to saps and supply the necessary documentation to support my claim it's been 3 weeks later no one has made contact with the 3rd party on claim resolution every time I call I get told it will be done but I received a whole lot of nothing service.