Ongoing Debit Order Errors and Poor Client Service

I am extremely disappointed with the service I have recently received from Budget Insurance. My premium was debited two days before my agreed debit order date (Thursday the 19th). Unfortunately, this was my last available money, and I had no choice but to reverse the debit.

As this was my last available money, I was forced to reverse the transaction. I contacted Budget Insurance first thing on Friday morning and spoke to a manager, Ayisha. She advised that my policy would be reviewed and confirmed that the debit order would be resubmitted with the revised instalment amount. She further undertook to send me a follow-up email after our discussion, which I never received. By Tuesday the following week, no debit had been processed. When I called again on Thursday to follow up, I was informed that the debit would be resubmitted that day. However, the old (incorrect) amount was deducted instead of the revised amount previously discussed and agreed upon. When Ayisha later contacted me, I was extremely disappointed by the lack of accountability, empathy, and professionalism displayed. I was informed that there was “no way” the new amount could have been debited , despite earlier assurances to the contrary. I have been a client since 2021 and have never had a returned debit order prior to this incident. I am not submitting a claim; I am simply attempting to maintain my policy in good standing. Instead, administrative errors and poor communication have now negatively affected my account.

If you are still looking for an insurer Budget insurance is not an option!