************ onboarding by Budget Insurance: verbal versus policy schedulel versus policy schedule

I signed up with Budget insurance about a month ago and I even advised of need for insurance cover for both my geysers:one solar and one electric. Today I called Budget Insurance to lodge a claim for my Solar Geyser that is not working and I was informed by the claims department that I donot have any geyser cover, for not even one geyser ad it does not appear ony policy - which shocked meIt was escalated to another My issue with Budget is that I even have a recording of the onboarding with them on the 14th of May 2025 where I advised the salesperson that I have a solar geyser and regular geyser as well and where both are located on the premises as per the recording. There is nothing worse than being ********** by an insurer especially as practically all homes have geysers which should automatically be covered by the insurer and not even specified - and what's worse is that I did specify and the insurer did not bother to include it on their policy which is their fault and not mine as they are supposed to ensure such due diligence compliance on their side. I find such ********* behaviour by Budget Insurance to be most despicable, especially iny tiem of need, and considering it is my first claim lodge with them as well. Such behaviour should be referred to the insurance ombudsman and regulatory authorities as ************ behaviour. Can o