On the day of the accident, right after it happened, the operator was genuinely concerned for my physical condition

On the day of the accident, right after it happened, the operator was genuinely concerned for my physical condition. The tow truck arrived before the call was finished. Diloshni who handled my claim was the most amazing person. She was kind, patient and cognizant of the physical and emotional pain I was going through. She took the time to explain on more than one occasion to explain options available about the payout of the car or a replacement vehicle. She was a star and I wouldn't hesitate to advise Budget she's a jewel in their crown. When I buy my new car, I will return to Budget.