Not so knowledgeable call center agents

I was in an accident in December 2017, had the vehicle towed and was advised to book for accommodation for the night in the place closest to where i was. i was informed that i should initially pay for the accommodation and be reimbursed later upon Budget receiving my receipt showing that i did pay. i did just that having gotten the email address to which i needed to sent the receipt to from a guy Lungile after i called , emailed through the receipt on the 16th January 2018, and to date no acknowledgement of my email, nor feedback or refund. When i called today, each agent gives a different number to call to, leading me assuming that clearly no one knows which department deals with what or that they have all just exercised pure ignorance to my query. Never been exposed to such incompetence or even one owning up to their lack of knowledge with regard to their job descriptions of each department. i gave up calling as i saw after more that numerous attempts that no one is really keen on helping me. Now i wonder if i had just thrown my R500 into the drain seeing that it doesn't seem like i will ever be reimbursed in this lifetime.