Not impressed with Budget :-(

Last year we broke down in Johannesburg and tried phoning Budgets "24hr emergency assistance" number. No answer other than "press 1 for....". After several attempts I used another number on their site and was told this "backup" company would not be of any use. We had to arrange towing ourselves to get home after paying R1200 for towing. When I did finally get through to Budget I was told to give them the exact times and call duration so they could "check their system". I informed the person that I was currently talking to them on the phone I had used so they would have to call me back in 5/10min......still waiting for the call back. Although I was told that the issue would be handed over to the manager of their Towing department and it would take him 7 days to "investigate" as to why no-one answered the phone. HOW DIFFICULT IS IT TO CHECK WHO WAS ON DUTY AT THAT TIME?!?!?!? To add insult: the person I was with in the car was contacted by Linda/Lindy/? from one of their departments and after getting the story this person (Linda/Lindy/?) assured her that the issue would be resolved in 48hours and that she would also be contacting me soon after that call. I had to stop work so I would not miss the phone ringing. When I had waited 1,5hrs I had to phone my client to say the work would be late. During that call Linda/Lindy/? apparently called (call log) and I am still waiting on that call. Would like to know why Budget employs *********** people and why we had to fork out for a service when we do monthly payments. ???