not happy with the service

Good day, My name is Mr ngoveni i have a policy with budget Number (***), i submitted a claim on 20 April 2026 they came an tow the car the very same i was also given a borrowed me a car from eurropa cars for thirty days, before that thirty days laps i called them to say how with repair of my car i was told is not done they will extend with ten days i then said to them i don't care how many days they are going to extend as long as i have a car to go to hospital, i told them that i to give me another car yet my is still not back the panel beater, I'm left strandend without a car, when i call renew it greenstone which is the panel beater they are not sure when is the car going to be ready. please assist me in resolving the matter because i need a car to go to hospital.