Not happy with budget services

My name is modupi maleka,with policy no ***9 and other policy no is with budget commercial or business department,meaning having 2 policy with budget

My interaction with Mr Tharon from reviewing my policy as each year vehicles depreciate and insurance premium must b allingned with market value of the insured item or vehicle

Transactional service was poor or Theron has know knowledge regarding service or keeping budget insurance customer happy 1. If the customer want to review insurance obviously is either want to save money 2. Or cancel based on affordability

the call was made at 9.24 and 10.10 am the services was beyond poor interms of giving customers alternative on how to save premium e.g by either increase access and reduce premium but or find alternative methods to keep budget customers at home

Wish u train tharon and other staff about services transaction as budget has been our home for over 7 years it was the first we experienced this level of poor transactional service Hope who find this massage assist budget to be aware of this kind of consultant behaviour towards us Maleka