Not happy with budget insurance at all

Budget review

I logged a claim on 13th sept for damage to my rear window and other parts. And after sending my assesment photos on the same day, havent heard anything from Budget eversince. I called numerous times to follow Up and ask what is happening, the call centre agent promised me that the person assigned to my case will call me back within 3 working day from claim submitted. Im sitting on 9 working days now. Again I had to call on the 23rd to ask what is happening. Call centre agent then told me my claim has been approved and someone will contact me today on the 26th. At 12o clock no one has called me yet (as always) so I phoned again. Call centre agent told me that a panel beater has been assigned, automagic even though no one has phoned me,but the person assigned to my case will call me to change my panel beater to my preference. I was told they will give me a call back today on the 26th. Still awaiting for that mysterious callback. Currently driving with my own makeshift window out of plastic paper for 2 weeks now with shards of broken glass falling all over the place.

Claim number ***AD01