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peggy P

1 reviews | Active since Mar 2018

07 Mar 2018, 12:57

not happy with budget insurance

i got bumped fisrt week of january 2018 i then reported the matter . i called budget i explain to them what had happen. budget called me to take in my car for assessment from there i was told to pay the access money of which i paid now when i call them to ask when am i gettimy refund from the company that bumped me am told that the matter has been closed. without me getting any cent

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Replies (2)
Budget Insurance
Budget Insurance's reply07 Mar 2018, 13:13
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply13 Mar 2018, 09:22
Official

Dear Ms Phiri

Kindly be advised that we have received feedback from our Legal Department that the matter was not closed; but instead there was a technical error and the matter was not automatically transferred to the Legal Department.

They are now in receipt of the matter and they have confirmed that they have discussed the way forward regarding the recovery of your excess with you.

Kind Regards

The Budget Team