Not happy with budget consultant and the fact that they hang up on me while I'm the one who called after being told to hold up for a minute

Date 25th June 2025

This morning I tried calling budget insurance for more than 3 times, the 1st 2 times my line was not clear asked if they can call me back as I want to do cancelations with them I got no calls and I then bought airtime on my other cellphone so that I can hear them clearly which worked but then after speaking to their consultant for help and understanding why I cancel my policy I was asked to hold for 1 minutes which I did and boomed hanged up on me I thought it's my airtime but no I still had some airtime left when I tried calling my line wouldn't go through so here I am asking myself that I need to cancel because month end is here and start with another insurance because budgets access money is high and their monthly installment with no car hire and the new insurance I got offer me that at a low monthly installment and lower access.