RV
Ricardo V
1 reviews | Active since Feb 2014
02 Apr 2015, 12:02
Not cancelling my policy in time
This is the 2nd time i have a problem with budget insurance this time with my business insurance . I sent Chantelle Swinburn a few emails to cancel my policy with budget and to my shock they deducted the money . So lameez called me and said they received the emails late and i will have to wait 5-7 working days excluding the public holidays . So this is now my fault . I am now so sick of budget insurance now i must now wait that long for my own money this is madness . i have all the emails as prove please ppl think twice before u join budget insurance i get this tipe of service and i am 10 years a client of them. The service are really really bad .
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Budget Insurance's replyOfficial
02 Apr 2015, 16:00Hello ricardo15,
We acknowledge receipt of your complaint.
We confirm that the policy has been cancelled and that a refund has been authorised. We will investigate the fact that your request was not actioned and we will address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that the policy has been cancelled and that a refund has been authorised. We will investigate the fact that your request was not actioned and we will address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.
Budget Insurance's reply02 Apr 2015, 16:00
Official
Hello ricardo15,
We acknowledge receipt of your complaint.
We confirm that the policy has been cancelled and that a refund has been authorised. We will investigate the fact that your request was not actioned and we will address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that the policy has been cancelled and that a refund has been authorised. We will investigate the fact that your request was not actioned and we will address the matter on an internal basis.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.