1 reviews | Active since Jun 2013
None of the contact numbers work
<p>I have tried to phone someone at Budget Insurance for the last 3 days. ALL OF THEIR NUMBERS ON THE WEBSITE IS OUT OF SERVICE. I have send a message via the website. I have sent a email yesterday to Darren Govender who sent me my policy documents, but that email failed to go through. How unprofessional is this. How the hell do they want theyr customers to contact them. Or is that what they want, that people cant phone in and claim or cancle their policies. If someone doenst phone me today, i will move my car insurance to someone else. This is rediculous. </p>
We acknowledge receipt of your complaint.
As discussed discussed with our Customer Relation Specialist, we will investigate your concerns, thank you for bringing the matter to our attention.
We have also arranged with our claims department to contact you to assist with your windscreen repairs.
We apologise for the inconvenience caused.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed discussed with our Customer Relation Specialist, we will investigate your concerns, thank you for bringing the matter to our attention.
We have also arranged with our claims department to contact you to assist with your windscreen repairs.
We apologise for the inconvenience caused.
Kind Regards,
The Budget Insurance Team.
Update:
We are pleased that this matter was resolved and that the claim was registered and finalised.
Kind Regards,
The Budget Insurance Team.
Update:
We are pleased that this matter was resolved and that the claim was registered and finalised.
Kind Regards,
The Budget Insurance Team.
Once i logged a Hello Peter complaint, they where very quick to contact me. Even 3 people phoned me. The only problem i had when i spoke to all 3 that each had a different story than the other. I got a feeling that some of them dont know the rules and procedures of their policies. But the last lady that phoned me was very helpful and assisted me very quickly while i was on the phone she arranged an appoinment with Glasfit. So much better outcome that what i started with.
Once i logged a Hello Peter complaint, they where very quick to contact me. Even 3 people phoned me. The only problem i had when i spoke to all 3 that each had a different story than the other. I got a feeling that some of them dont know the rules and procedures of their policies. But the last lady that phoned me was very helpful and assisted me very quickly while i was on the phone she arranged an appoinment with Glasfit. So much better outcome that what i started with.