Nobody wants to help me with my claim

I was very happy and excited when I started my journey with Budget Insurance, convinced that I chose the right car insurance for my needs.

I was quickly disappointed when it was time to claim.

In October 2024, I put in a claim to get my tyre replaced and rim fixed. After submitting all the required documentation, it was approved and I was told to expect payment within 48 hours. I still haven’t received it.

I followed up in November with Thato Balebetse, and she took my banking details and told me to expect payment within 48 hours. I still haven’t received it, nor have it received any kind of communication regarding the progress of my claim even after asking and pleading for some clarity and information.

I’ve been sending countless emails and WhatsApp messages but it seems I’m being ignored. I’ve been calling and following up for the past 3months, we’re at the end of January 2025 and no one has helped me.

I’m so disappointed. I really regret choosing this insurer.