aS
allister S
1 reviews | Active since Nov 2019
25 Apr 2023, 15:58
No to Budget Insurance
It's a pity I can't give negative star rating. South Africans must be careful taking short term cover with Budget. I will not advise my biggest enemy to join them.
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Replies (2)
Budget Insurance's replyOfficial
25 Apr 2023, 15:59Hi Allister,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply25 Apr 2023, 15:59
Official
Hi Allister,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
aS
allister S's updateReviewer Update
15 May 2023, 11:56Morning South-Africa.
Just shows Budget Insurance simply don't care about customer service or even customer retention. This was their feedback on 25 April 2023. According to their business rules and emails,they will get someone to contact you as a client urgently, well still no call or email
2 I submitted a complaint w.r.t my claim on same date 25 April 2023 and responding from them saaid the following " One of our dispute resolution consultants will contact you within 10 working days. Today is 15 May 2023 and no call.
Please people, beware of this when you decide on short term insurance provider.
Just shows Budget Insurance simply don't care about customer service or even customer retention. This was their feedback on 25 April 2023. According to their business rules and emails,they will get someone to contact you as a client urgently, well still no call or email
2 I submitted a complaint w.r.t my claim on same date 25 April 2023 and responding from them saaid the following " One of our dispute resolution consultants will contact you within 10 working days. Today is 15 May 2023 and no call.
Please people, beware of this when you decide on short term insurance provider.
aS
allister S's update15 May 2023, 11:56
Reviewer Update
Morning South-Africa.
Just shows Budget Insurance simply don't care about customer service or even customer retention. This was their feedback on 25 April 2023. According to their business rules and emails,they will get someone to contact you as a client urgently, well still no call or email
2 I submitted a complaint w.r.t my claim on same date 25 April 2023 and responding from them saaid the following " One of our dispute resolution consultants will contact you within 10 working days. Today is 15 May 2023 and no call.
Please people, beware of this when you decide on short term insurance provider.
Just shows Budget Insurance simply don't care about customer service or even customer retention. This was their feedback on 25 April 2023. According to their business rules and emails,they will get someone to contact you as a client urgently, well still no call or email
2 I submitted a complaint w.r.t my claim on same date 25 April 2023 and responding from them saaid the following " One of our dispute resolution consultants will contact you within 10 working days. Today is 15 May 2023 and no call.
Please people, beware of this when you decide on short term insurance provider.