No service when you actually need them

I had a small car accident on 1 October. I took my car in for an assessment the very next day, 2 October. Today is 21 October and I'm still waiting, almost three weeks later, for Budget Insurance to finalise the administration of my claim and let me know where to take it for repair.<br> I will certainly be changing insurers once this claim has been resolved. Please be warned if you're considering this company as your insurer. Don't make the mistake that I did by basing my decision solely on price. Their service levels at claims stage are appalling. I've phoned and emailed countless people - nobody there cares about treating their customers fairly. Please save yourself the hassle of having to go through this should you ever need to claim, and look elsewhere, even if it costs you more - just stay away from Budget Insurance.