HS
Hanno S
1 reviews | Active since Dec 2017
21 Mar 2019, 13:29
No service for roadside assitance
My wife hed a flat tyre on N1. I called them and told them I am 1 hour 45 min away can they helped. I ended up driving there and helped them. After 2 hours they called me back and said they don't get hold of my wife. That is bad. What could have happened to them If I did not go there myself
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
22 Mar 2019, 07:58We acknowledge receipt of your complaint.
The service as you explain it is unacceptable. Please allow us the opportunity to investigate the matter, we will provide you with feedback soonest.
Kind Regards,
The Budget Insurance Team.
The service as you explain it is unacceptable. Please allow us the opportunity to investigate the matter, we will provide you with feedback soonest.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's reply22 Mar 2019, 07:58
Official
We acknowledge receipt of your complaint.
The service as you explain it is unacceptable. Please allow us the opportunity to investigate the matter, we will provide you with feedback soonest.
Kind Regards,
The Budget Insurance Team.
The service as you explain it is unacceptable. Please allow us the opportunity to investigate the matter, we will provide you with feedback soonest.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's replyOfficial
22 Mar 2019, 15:43Update:
We have conducted an investigation herein and have to agree with you we have failed you/your wife at a time that you needed us most. We have taken the necessary action on an internal basis and sincerely apologise for the frustration this has caused.
We are pleased that this matter was resolved to your satisfaction and we invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind Regards,
The Budget Insurance Team.
We have conducted an investigation herein and have to agree with you we have failed you/your wife at a time that you needed us most. We have taken the necessary action on an internal basis and sincerely apologise for the frustration this has caused.
We are pleased that this matter was resolved to your satisfaction and we invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's reply22 Mar 2019, 15:43
Official
Update:
We have conducted an investigation herein and have to agree with you we have failed you/your wife at a time that you needed us most. We have taken the necessary action on an internal basis and sincerely apologise for the frustration this has caused.
We are pleased that this matter was resolved to your satisfaction and we invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind Regards,
The Budget Insurance Team.
We have conducted an investigation herein and have to agree with you we have failed you/your wife at a time that you needed us most. We have taken the necessary action on an internal basis and sincerely apologise for the frustration this has caused.
We are pleased that this matter was resolved to your satisfaction and we invite you to contact our Customer Relation Specialist if you need assistance in the future.
Kind Regards,
The Budget Insurance Team.