1 reviews | Active since Sept 2017
No service and Failure to act
I have been with Budget insurance prior and ended my cover with them in 2014 due to horrific service and phone ettiquite.
I then went back to them as they sang and danced and made all promises, turns out that they did not.
I have a car policy with them and requested extra options to be added, a year and a half into this when thoes covers were needed I call in to use them and get the most sarcastic personel they have on staff to deal with me, needles to say the company did not have thoes services active.
I then requested quotes on emil and on phone in March this year (still waiting), 48 hours after inital call I pho ed in again and requested that these policies be activated, it is now September and nothing has changed.
I do not know how a company as large as this can treat its paying customers as they do.
Their call center is absolutely disgusting with their attitude and do not assist or help at all.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we truly apologise for the frustration you have experienced.
We will investigate the service failures on an internal basis and address the service failures on an internal basis, as we will not accept such behaviour.
After discussing your complaint, we confirm that car hire will be added onto your policy effective 01 October 2017.
We appreciate the opportunity to discuss the matter with you.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we truly apologise for the frustration you have experienced.
We will investigate the service failures on an internal basis and address the service failures on an internal basis, as we will not accept such behaviour.
After discussing your complaint, we confirm that car hire will be added onto your policy effective 01 October 2017.
We appreciate the opportunity to discuss the matter with you.
Kind Regards,
The Budget Insurance Team.
Update:
We are pleased that the matter was resolved to your satisfaction and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
We are pleased that the matter was resolved to your satisfaction and invite you to contact our Customer Relation Specialist should you require further assistance.
Kind Regards,
The Budget Insurance Team.