NO SERVICE

A claim was reported at the end of last year for lightning that has damaged equipment, our establishment closed over December holiday's so we only got invoices and paperwork in January. They informed us what is required everything was done. The person that was handling our claim has no technical knowledge about computers and systems. I phoned several times and eventually spoke to to the person in charge whom assured me that she will be sorting the problem. The issue was that the items that was listed stated systems, systems is a few items (Touch Screen, slip printer and PC) for instance in our quotations we were honest and only named the items that was damaged and not repairable. They manager understood this and assured me that it will be finalised. Budget sent someone to our office to come and take photo's. I mailed again and they told me it will be paid. Then weeks went by without any feedback they do not answer my e-mails or return my phone calls then I got yet another letter to state that Budet wants all the old equipment. In the meantime we have paid to replace the equipment as we can not conduct our daily business without it. NO PAYMENT!!!!