No Roadside assistance BUT PAYING FOR IT.

On the 28th of April my car suddenly stopped and i thought well this sucks but at least I'm with Budget insurance and they have road side assistance. When i called to get sum one to come Tow Me it was very difficult to get the help I \thought"i would get. I asked for a Tow Truck that would tow my car to GlenVista. I was told they will tow me to the closest Audi Delearship. Which doesn't help me because I'm not getting it fixed their. I was told i would have to pay for the extra kilometres. I felt that i had been cheated! This is not road side assistance I want to take my car to My mechanise of choice not the cheapest option for you as a business. 2nd request not met"