No Response received

I sent a email to budget insurance regarding an inquiry.<br> <br> I received the standard response that my mail was received.<br> <br> Some one sent me an email from them saying that the mail was sent to the relevant department and that someone will contact me in 48 hours.<br> <br> its been 4 days since that email and still no response. i have sent an email again asking for progress but no reply was received.<br> <br> i am considering changing my insurance company where I can receive proper response