HJ
Heinrich J
1 reviews | Active since Apr 2013
25 Nov 2015, 17:45
NO RESPONSE ON MY QUERY CLAIM NO BUD308152
I received a sms regarding my claim about a month ago, but the service provider still have not received any notification from Budget. I have contacted the supplier twice. I have sent 4 emails to Budget and all I get is an automated response. The Budget web-site is practically non-existent, as one can not lodge a complaint. I am in the process of moving all my vehicles to another company where I might get better service, even if I have to pay more. I have looked at other complaints about Budget and it is shocking to say the least!
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Replies (1)
Budget Insurance's replyOfficial
26 Nov 2015, 14:42Hello JHJ,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we sincerely apologise for the frustration this has caused.
We have requested intervention from our Value added department. Our value added department will be in contact with the Service Provider to confirm authorisation.
We once again apologise for the inconvenience caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we sincerely apologise for the frustration this has caused.
We have requested intervention from our Value added department. Our value added department will be in contact with the Service Provider to confirm authorisation.
We once again apologise for the inconvenience caused.
Regards,
The Budget Insurance Team.
Budget Insurance's reply26 Nov 2015, 14:42
Official
Hello JHJ,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we sincerely apologise for the frustration this has caused.
We have requested intervention from our Value added department. Our value added department will be in contact with the Service Provider to confirm authorisation.
We once again apologise for the inconvenience caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialist, we sincerely apologise for the frustration this has caused.
We have requested intervention from our Value added department. Our value added department will be in contact with the Service Provider to confirm authorisation.
We once again apologise for the inconvenience caused.
Regards,
The Budget Insurance Team.