II
Ivy I

1 reviews | Active since Nov 2014

13 May 2020, 14:53

No response from Budget. They went AWOL after I took the policy with them. But they don't forget to deduct the premiums.

Please respond to my email. I would like to know if I am only covered for trips between my residential area and working area. The contract says so, then if that is the case, I will have to cancel the policy. Please clarify. I have also found out from a friend that usually one would need to go to a specified place for the car to be assessed or inspected, well I didn't know. When I checked the contract I saw that as well. Is that the case? Where then must I take the car? Since it's lockdown, are they even open? What will happen if I have a claim and the car was never inspected? Its's important that you disclosed all these things to the client prior to them signing the contract, but I guess it works for you at claim stage? I sent the email on 5 May 2020. I sent another follow up today, please respond.

0
Replies (2)
Budget Insurance
Budget Insurance's reply13 May 2020, 16:24
Official
Hi Ivy,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Budget Team
Budget Insurance
Budget Insurance's reply18 May 2020, 11:23
Official
Hi Ivy,
  
We confirm that our Customer Relation Specialist tried to make contact with you to discuss the outcome of your complaint.
 
 
We were unable to get hold of you and therefor liaised via email.
 
 
You are welcome to contact us should you wish to discuss the matter further. 
 
 
Kind Regards, 
The Budget Team.