No response

I submitted a claim on wednesday morning for my cellphone that was ******. I was told that I will be called on Thursday to let me know how far my claim is. Nobody called me. I had to call and was told it takes 24 hours. I had to call again this morning to find out what is happening. I havent even received a claim number or anything from them. In january I spoke to one of your call centre agents as well and I asked that if I cannot pay the excess amount what would happen. The person said it can be deducted from the insured amount. Now Im getting a different story. If I knew that it would be such a hassle to do a claim I would have never taken out this insurance. Service is pathetic!!! I have never stuggled like this before. I had a contract phone with vodacom and when my phone was ****** I received a new phone the same day. No Hassles!!!